Frequently Asked Questions

Where is the closest coin deposit machine?

Do you need to deposit a large amount of coin into your Heritage account? We have coin counter machines to help you. Once your coin is counted, you’ll receive a receipt that must be taken to the counter so the value can be deposited into your selected Heritage account

This service is available to Heritage members only accessible during branch opening hours.

Our coin counters are located at the following selected branches across QLD and NSW:


  • Brookside
  • Carindale
  • Chermside
  • Forest Lake
  • Garden City
  • Loganholme
  • Morayfield  
  • Queen St

Darling Downs

  • Clifford Gardens
  • Grand Central
  • Highfields
  • The Range
  • Wilsonton 
  • Warwick

Gold Coast

  • Beenleigh
  • Coomera
  • Helensvale
  • Nerang
  • Robina
  • Runaway Bay
  • The Pines

Lockyer Valley

  • Gatton
  • Ipswich
  • Springfield

North Coast NSW

  • Tweed Heads

Sunshine Coast

  • Caloundra
  • Maroochydore 
  • Noosa

Western Sydney

  • Castle Hill
  • Parramatta

Find your nearest branch

Visit our branch locator to find your nearest branch. If the branch has a coin counter, this will be listed in the branch services.

More help

Scam alerts
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.