Frequently Asked Questions

How often are statements issued?

For transaction, savings, passbook, term deposit, home loan and personal loan accounts, statements and eStatements will be automatically issued every 150 transactions or 6 months from your account opening date, whichever happens sooner. 

You can request to receive your statements or eStatements when it suits you – from daily frequency up to once every 6 months. For example, some customers choose to receive their account statements every 7 days or on the first working day of every month. Simply call us on 13 14 22 and ask us to update your statement frequency. 

Statement frequency and dates cannot be changed for these accounts:

  • Visa Credit Card accounts
  • Interest only loan accounts 
  • Living Equity Line of Credit (no longer for sale)
  • Passbook accounts
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Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.