Frequently Asked Questions

Why can't I set up biometrics to login to my Mobile Banking App?

Make sure you have a compatible device with fingerprint or face identification set up in your device settings. Learn more about our system requirements.

If you have a compatible device with biometrics set up, and are still having issues registering for biometric login, please contact us.

More help

Contact us 24/7

Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.