Frequently Asked Questions
Why can't I set up biometrics to login to my Mobile Banking App?
Make sure you have a compatible device with fingerprint or face identification set up in your device settings. Learn more about our system requirements.
If you have a compatible device with biometrics set up, and are still having issues registering for biometric login, please contact us.
More help
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.