Frequently Asked Questions
What if I receive an email or text message from Confirmation of Payee?
Confirmation of Payee is a service managed by Heritage Bank to help keep your payments secure. If you receive any message or phone call claiming to be from Confirmation of Payee asking you to send or receive money, it is a scam.
If you believe you have been scammed, please contact us on 13 14 22.
If you believe you have been scammed, please contact us on 13 14 22.
More help
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.