Frequently Asked Questions
How do I activate Confirmation of Payee?
You don’t need to do anything. Confirmation of Payee is already active in Heritage Online and the Heritage App. When you make a payment to a new payee using a BSB and account number, or edit a saved payee’s BSB and account number, you will be given the match result before you make a payment.
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Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.