Frequently Asked Questions
Can I still make the payment whatever the match outcome?
Yes. Confirmation of Payee will never stop you from completing a payment except if the match outcome comes back as account closed. We encourage you to be scam aware and always take steps to make sure you know who you are paying, as money lost to scams or mistaken payments may not be recoverable.
More help
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +61 7 4588 5100.