Directors & Management

We're proud to be Australia's largest customer-owned bank. Meet the leaders who help make Heritage what it is today.

Mr Kerry J Betros, Chairman

Mr Betros is Managing Director of Betros Bros Holdings Pty Ltd and associated companies, Darling Downs based wholesalers and retailers, established in 1938. He graduated from DDIAE (now USQ) with a Bachelor of Business majoring in management and accounting. He has previously served on various other boards and organisations and was awarded the Centenary of Federation Medal for distinguished service to the community. Mr Betros has been a Director of Heritage since 1991. He was the inaugural Chairman of Heritage’s Finance Committee, and has been Chairman of the Internal Audit Committee and has served on a number of other committees. He became Chairman of Directors on 21 June 2012.
Peter Lock, Chief Executive Officer

Mr Peter Lock has more than 30 years' experience in the financial services industry spanning insurance, institutional banking, business development, business banking and corporate banking. He has held senior management roles at the Bank of Melbourne, St George Bank, and the Commonwealth Bank, following a career with the National Australia Bank. He has also run his own corporate advisory firm. Mr Lock is a Senior Fellow of the Financial Services Institute of Australasia, and a Graduate Member of the Australian Institute of Company Directors. He has a keen interest in leadership and community, and has been part of numerous capacity-building committees in a mentoring capacity. Mr Lock holds a Bachelor of Business and Master of Business Administration from the University of South Australia, and a Graduate Diploma in Applied Finance from the Finance and Securities Institute of Australia. 
Board of Directors

Mr Kerry J. Betros BBus, FCPA, MAICD
Chairman 

Dr Dennis P. Campbell MBA, PhD, FCHSE, CHE, FAIM
Deputy Chairman

Mr Brendan P. Baulch BCom, LLB, CA

Mr David W. Thorpe BEc (Hons), FCPA, GAICD

Mr Stephen Davis CRV, AAPI, MAICD

Mrs Vivienne A. Quinn MAHRI, MRCSA, FAICD

Ms Wendy Machin, BArts, MComm, GAICD

Secretary

Mr Benn Wogan BCom, LLB, MBA 
General Counsel/ Company Secretary
Corporate Governance Statement

Currently being updated.
Senior Executives

Ms Jane Calder, Chief Product and Marketing Officer

Ms Jane Calder joined Heritage in 2008 and is responsible for customer marketing and sponsorship, digital banking, product development and portfolio management, customer experience and internal and external communications. Prior to Heritage, Ms Calder worked in senior executive, management and senior level consulting roles across organisations in Australia and the United Kingdom including MBF (now BUPA), Newcastle Permanent Building Society, PFour Consulting in London, and BT Funds Management. Ms Calder holds a Bachelor of Science (Hons) in Management and Chemical Sciences from the University of Manchester (UMIST).

Ms Margo Dewar, Chief People Officer

Ms Dewar joined Heritage Bank in 2009 and has over 17 years’ experience in human resources. She was appointed Chief People Officer in March 2019 and is responsible for the bank's overall human resources strategy, leading this function across recruitment, learning and development, employee relations, health and safety, organisational development and change management. Prior to commencing with Heritage Bank, Ms Dewar worked for Deloitte in Human Capital and Change Management Consulting on transformational projects in energy, resources, tertiary and public sector engagements. She has also held human resources roles with Suncorp, and the Australian Government. Ms Dewar holds a Master’s degree from the University of Southern Queensland and a Bachelor of Business (Human Resources) from Queensland University of Technology.
Margo Dewar.

Mr Dan Dredge, Acting Chief Operating Officer

Mr Dan Dredge joined Heritage in 2018 as Head of Corporate Development before moving into the role of Acting Chief Operating Officer in August 2019. He has over 18 years’ experience in the finance industry across banking and insurance.  Before joining Heritage, Mr Dredge worked at Suncorp and Westpac in a wide range of senior roles covering strategy, financial markets, product management and sales leadership.  Mr Dredge holds a Bachelor of Commerce, Bachelor of Economics and an MBA from University of Queensland.

Mr Wayne Marchant, Chief Information Officer

Mr Wayne Marchant was appointed Chief Information Officer in December 2016 after initially joining the Bank as Interim CIO, consulting to Heritage through 451 Consulting. Mr Marchant has more than 26 years in IT management across large and medium businesses in a diverse range of industry sectors. Before joining Heritage, Mr Marchant was responsible for leading significant transformational change as the Regional CIO for Billabong and at Department of Main Roads through 451 Consulting. He has also held Senior IT roles at Flight Centre and Woolworths.

Mr Stephen Owens, Acting Chief Risk Officer

Mr Stephen Owens re-joined Heritage in June 2019 as the Head of Risk and Compliance, having previously been the Head of Internal Audit in 2008.  He is currently the Acting Chief Risk Officer for Heritage. Mr Owens is responsible for developing appropriate frameworks and overseeing Heritage’s approach to credit, financial and operational risk, and regulatory compliance.  Mr Owens has more than 25 years’ experience in financial services having previously worked in the UK, USA and Australia in various roles including Head of Internal Audit and Head of IT Strategy & Planning at HBOS,  Head of Internal Audit at BOQ and more recently Acting CRO at RACQ Bank. He holds a Bachelor’s degree in Management and an MBA in Business Administration.

Mr Kevin Potter, Chief Customer Officer

Mr Kevin Potter joined Heritage in March 2017 as Chief Operating Officer before moving into the role of Chief Customer Officer in April 2018.  As Chief Customer Officer,  Mr Potter is responsible for the customer facing aspects of business through Heritage's retail branches including the community branch model, business banking, customer contact centre and  broker distribution channel. Mr Potter has more than 25 years’ experience in the financial services industry and prior to Heritage held senior management roles with Suncorp and National Australia Bank encompassing risk, sales, distribution, product and projects.

Mr Darren Stephens, Chief Transformation Officer

Mr Stephens joined Heritage in December 2016 as Chief People Officer before moving into the role of Chief Transformation Officer in March 2019.  He is responsible for fast tracking key projects to transform the way Heritage operates to accelerate its goal of becoming a digital bank with a physical presence. Mr Stephens has more than 20 years’ experience in human resources, including running his own management consultancy in Sydney, and prior to that in senior human resources roles at Westpac and St George Bank. He has also worked with Sydney Water and in various roles within the New South Wales public sector. 

Mr Paul Williams, Chief Financial Officer

Mr Paul Williams joined Heritage in 2000 and is currently the Chief Financial Officer for Heritage Bank. He is responsible for financial accounting, analysis and reporting, business and operational strategy formulation and implementation, capital markets and financial risk management activities.  Mr Williams has more than 25 years’ experience in the finance and property industries having previously worked in Australia and South Africa for various banks as well as global advisory and commercial real estate services firms.  He holds a Bachelor’s degree from the University of Queensland, a Master’s degree from the University of Cambridge in the UK, an MBA from the University of Southern Queensland and a Graduate Diploma in Applied Finance from the Finance and Securities Institute of Australia.