First-time users
If you are a first-time user, you will need to enter the password issued to you by Heritage.
- Enter your member number at the login screen.
- Enter your password by typing it in using the keyboard OR by using the 'virtual keyboard' and clicking your mouse pointer on the keys of the "virtual keyboard" on your screen. Please note, the virtual keyboard does not display on touch screen devices.
- Click the login button to enter the secure environment.
- Read and accept the terms and conditions.
- View any alerts and continue.
- For security reasons, you will need to change your password in line with the password settings described on the screen. A message will appear on the screen confirming that your password has been changed. The password change is effective immediately.
Existing users
- Enter your member number at the login screen.
- Enter your password by typing it in using the keyboard OR by using the 'virtual keyboard' and clicking your mouse pointer on the keys of the "virtual keyboard" on your screen. Please note, the virtual keyboard does not display on touch screen devices.
- Click the login button to enter the secure environment.
- Read any updates to the terms and conditions or any alerts.
Remember: Your password is YOUR security and needs to be protected. This means that you must NOT:
- Tell anyone else your password.
- Write or record your password in any way, except in a disguised manner that is meaningless to anyone else.
You should change your password immediately if you suspect that someone else may know it.
