Frequently Asked Questions

If you believe your computer may have been compromised: 

  • Disconnect your computer from the Internet.
  • Contact a reputable, local computer support company and have them fully remove any malicious software. Do not accept the assistance of someone contacting you where you haven’t initially asked for help. 
  • Contact Heritage via our Contact Centre on 13 14 22 as well as your other financial institutions as soon as possible.

Any claims resulting from such activity will be assessed on the details of each individual incident.

More help