Frequently Asked Questions
The account number field won’t accept the full account number, what do I do?
If the account number you're entering exceeds the character limit in your online banking and the account number you are entering starts with zeros, you can remove the zeros and check those account details match. If you're still unsure, let the recipient know and contact us on 13 14 22.
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Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +61 7 4588 5100.