Frequently Asked Questions

If you want to get paid without any confusion or potential delays, you should provide the account name, BSB, and account number exactly as recorded on your account. This includes using the correct spelling and any middle names that form part of your account name. If you’re uncertain, it’s best to check these details with us. This is also relevant for businesses whose account name may differ from their trading name, such as when a specific part of the business operates under a different name.  

You can find your account name on your bank statement, within the App or when logged into Online Banking.