Frequently Asked Questions
What do the match outcomes mean?
- ‘Account match’ means the details you’ve entered match the bank records of the intended recipient.
- ‘Close match’ means the details you’ve entered closely match the bank records of the intended recipient.
- ‘No match’ means that the details you entered do not match the bank records of the intended recipient.
- 'Error' means that the service could not confirm that the account details match.
- 'Account closed' means the account is no longer active and you will not be able to continue with the payment.
- 'Account not found' means the account cannot be found and matched by the service.
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