Financial Hardship

Heritage understands that life can take unexpected turns. For this reason, we have developed policies and processes to assist members with their mortgage loans, personal loans and credit cards in times of financial hardship.

If you are having difficulty meeting your financial commitments please contact our Collections team. They'll discuss your circumstances discreetly and provide a solution to help you through this tough time.

Alternatively, to apply for Hardship relief, please complete the Hardship Relief form (pdf, 743KB) and return to Heritage. When the form is received, Heritage will contact you to discuss your application further.

Collections team contact details

Phone: 1800 222 030 during business hours
Fax: (07) 4694 9169
Mail: Hardship Officer 
         Collections Department
         Reply Paid 190
         Toowoomba  QLD  4350
         (No stamp required if posted in Australia)

* Based on a $150,000 loan over 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.