Get In Touch

Hervey Bay branch will be closed Friday 26th of May for the Fraser Coast Annual Show Holiday.

Feedback / Enquiries

Head Office

Heritage Bank Limited
ABN 32 087 652 024
AFS Licence No. 240984
Australian Credit Licence 240984

6th Floor
400 Ruthven St

Postal Address
PO Box 190

Email Us

Lost/Stolen Cards

To report a lost or stolen card:
Login to Heritage online internet banking or the mobile banking app to deactivate your lost/stolen card. This can be done through the "Services" menu on Internet Banking, or via "Manage Cards" on the app.

Alternatively, call 

Australia: 1800 076 037
Overseas: +61 7 4694 9139

Phone Us

Heritage Contact Centre
Australia: 13 14 22
Overseas: +61 7 4690 9000
Opening Hours: 8:30am - 7:00pm AEST Mon to Sat

Heritage Access Line (telephone banking)
13 14 72

Media Contact
Andrew Fox
Manager, Corporate Communications
0419 714 204

Account Enquiries by Fax
Loans: (07) 4694 9783
Other Accounts: (07) 4694 9782

* Based on a $150,000 loan over 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.