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Visa Secure and eftpos Secure provide an extra layer of authentication to your online purchases from participating businesses.
Each time you make an online purchase with a participating business, Visa Secure or eftpos Secure will check the transaction. If it seems out of the ordinary, you may be guided through an additional check to verify your identity. This may be because you're making a high dollar value transaction, or purchasing from a business you’ve never bought with before.
Visa Secure is available on all Heritage cards and eftpos Secure is now available on debit cards.
If a business participates in Visa Secure or eftpos Secure and your purchase requires additional verification, a pop-up window will be displayed during your checkout.
You'll see the details of your transaction and a field to enter a One Time Password. The code will be sent to the mobile number registered on your Heritage account.
Once you receive the code, type this into the One Time Password field, and press submit. The code will be verified and your payment will be authorised.
Never disclose your code or One Time Password to anyone, including your bank. This includes over the phone, by SMS or email. If you're unsure about the legitimacy of a request for a one-time code from Heritage, you can call us to check on 13 14 22.
How do I register my card?
I have a joint account, who will receive the one-time code?
Heritage will send the code to the mobile phone number we have registered for you individually. Make sure Heritage has up-to-date mobile phone numbers for each cardholder on your account. You can check this by updating your details online, calling us or visiting your local branch.
Where can I shop with eftpos Secure?
Look for the eftpos mark on participating online stores.
Where can I shop with Visa Secure?
Look for the Visa Secure mark on participating online stores.
I received a message that my card is blocked, what do I do?
If you enter an incorrect one-time code too many times, your card will be blocked and you will receive an error message.
To unblock your card, contact us for help on 13 14 22.
I'm travelling overseas and I'm unable to receive the one-time code on my mobile. What do I do?
If you're travelling overseas, you may decide to leave your Australian mobile on flight mode.
This means you won't be able to receive text messages to the mobile number registered on your account.
If you need to make a purchase that is requesting a Visa secure or eftpos Secure code, contact us on +61 4694 9000 from overseas.
Once we identify you, we will be able to assist you to complete the transaction.
Our Contact Centre is here to help you with internet banking, account troubleshooting, card management and lots more.
Call our internet banking support line on 1300 722 767 or tap here for live assistance.