2 June 2021
An increasing number of Australians are being targeted by scammers impersonating well-known organisations, including Heritage Bank. They often provide a fake but credible story to gain access to your personal information and steal your funds. Here are a few scams to be on the lookout for.
You may receive an unsolicited phone call, email or text message from someone claiming to be from Heritage Bank, ‘your bank’ or another well-known organisation like Telstra, NBN, Microsoft, ATO, Amazon or the police. They may suggest there is a problem with your account or to confirm a purchase or your details. They may ask you to provide personal information over the phone, click on a website link or attachment, or request remote access to your computer.
You may receive a cold call, email or text message from someone pretending to be financial advisers, work Heritage, or be from ‘your bank’. They may encourage you to transfer your superannuation into a new self-managed superannuation funds (SMSF), often with the promise of high returns. The super balances are instead transferred to bank accounts controlled by scammers.
Australia Security and Investments Commission (ASIC) has reported an increase in scammers using fake advertisements and news articles via social media. They impersonate real news outlets such as Forbes Business Magazine, ABC News, Sunrise and The Project. They often disguise themselves as news articles or advertisements promoting investment opportunities like crypto-assets (or crypto-currency) and contracts for difference (CFD) trading. They may also state the investment is approved by ASIC or include the ASIC logo.
If people click on these advertisements, they are directed to a site that is not linked with the impersonated publication. Then they are asked for their name and contact details and contacted by the scammer asking for them to transfer funds for investment with the promise of high returns.
Visit ASIC’s Moneysmart website for more information on investment scams.
If you have provided sensitive information such as your bank account details, it’s very important you call us immediately on 13 14 22 and change ALL your Heritage Online passwords. If a scammer has accessed your computer remotely you should have your computer professionally cleaned by a reputable technician to ensure there is no malware on your system.
More online security tips from Heritage are available here.