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Frequently Asked Questions
How can I get a free copy of my credit report?
You can request a free credit report from any credit reporting body once a year or if you have been refused consumer credit within the past 90 days.
You can also contact CreditSmart to obtain a copy of your credit report. If you're not eligible for a free credit report you can pay a small fee to a credit reporting body to access your credit report.
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Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.