Coming together as People First Bank
Heritage Bank and People's Choice merged in 2023 to create one of Australia's largest customer-owned banks.
On 5 May 2026, People First Bank officially launched.
About this Rate
What began in Toowoomba and the Darling Downs region in 1875 has grown into one of Australia’s largest customer-owned banks - thanks to you and generations of our customers.
We’re grateful for your continued support and remain committed to supporting you and your community for many years to come.
We’re taking a phased approach to introducing the People First Bank brand to our Heritage branches, which started in 2025 with the transformation of our Toowoomba Head Office to the People First Bank brand.
Rest assured, any changes to your local branch will be communicated to regular customers with plenty of notice.
While we’re changing our look to reflect our vibrant new brand, you’ll still find the same smiling faces ready to support you. Plus, we’re still 100% customer-owned and committed to serving our people and communities.
What this means for you
For now, there’s nothing you need to do.
We’ll be in touch soon with more information on our journey to becoming one bank.
Behind the scenes, we're bringing our products, services and technology together to create a simpler banking experience, enhanced security and more ways to support our customers into the future.
We remain 100% customer-owned, with our profits reinvested into improving our services for you and helping our communities.
Our Australian-based Contact Centre will continue to support you 24/7
The same smiling faces that you see in our branches, will continue to provide personalised service for your banking
We remain committed to supporting our communities across a range of national and local initiatives
Are your details up to date?
If you’ve recently moved, changed email address or phone number, please make sure to update your contact details so we can stay in touch.
To update your details, head to: Internet Banking > Settings > Manage Contact Details. To update your notification settings, head to: Internet Banking > Settings > Notification Settings.
Stay scam aware
Scammers are constantly finding new ways to trick people into giving away their money and personal information.
Protecting your account is our priority. Our team of experts is dedicated to keeping your banking secure with 24/7 monitoring and security measures.
If you receive a call claiming to be from People First Bank, Heritage Bank or People’s Choice asking for your personal details, passwords or authentication codes, hang up and call us on 13 14 22 so that we can verify if the caller was legitimate.
We will never:
- SMS customers asking for personal information or to click on a link.
- Call customers unsolicited asking for personal information or to make a payment.
- Send emails with links that direct you to People First Bank’s Online Banking and App login pages or any site requesting banking security information or access to your device.
- Contact you to request your login details, security codes, card details, or one-time passwords.
Our official websites
As we work towards adopting our new brand, we will slowly phase out our existing brands, including their websites. For now, these are the only official website addresses for our bank:
People First Bank https://www.peoplefirstbank.com.au
Heritage Bank https://www.heritage.com.au
Remember to double-check the web address matches one of the above if you're unsure.