eStatements

eStatements

With eStatements, you can receive your statements online through internet banking rather than in the post. Simply register online in internet banking from the Services menu and nominate your accounts. We'll send you an email when your statement is ready to view. It's a great way to reduce paper usage and impact on the environment. 

  •  You must be registered for internet banking to receive eStatements
  • Nominate individual accounts
  • Accounts registered for eStatements will no longer receive a paper statement
  • You can view, print and save your eStatements
  • eStatements are presented as a convenient PDF file

Some things you need to know

  • Once you register an account for eStatements, you will no longer receive a paper statement for the account.
  • You can enable or disable accounts for eStatements in the services menu of Heritage Online or by calling 13 14 22.
  • Due to legislative requirements, if you have a joint account with a loan or credit account you won't be able to nominate for eStatements online. Please complete and return our eStatement Application for Registration form to update your preferences.
  • You will need to provide a valid email address which must be regularly checked so we can tell you when your statement is ready and provide you with information from time to time. Please check your email is not full and your junk/ spam settings allow you to receive these email notifications.
  • We may remove accounts from being viewable through eStatements. If this happens, paper statements will resume for those accounts.
  • If you register an eligible passbook account for eStatements, you will no longer be able to use your passbook. eStatements replace your passbook. See our Guide to Heritage Deposit Products prior to proceeding.