September 2022: Scammers impersonating our fraud team

21 September 2022

We have identified that scammers are contacting members from a number that appears to be owned by Heritage, advising that they are from the Heritage Bank Fraud Department and that their account is at risk.

Scammers are requesting that members send their money to a "Safe Account" at another bank where they will be protected.


  • We will never contact you and ask you to move funds to another account.
  • We will never ask you to reveal a One Time Password (OTP) to us – that is private and individual to you.
  • If you are concerned about the security of your account, it’s very important you change ALL your Heritage Online passwords and call us immediately on 13 14 22.

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