How to activate your gift card

We've partnered with Prezzee to deliver Heritage Bank Smart eGift Cards. Instead of receiving a gift card to spend at a specific retailer, Smart eGift Cards allow the recipient to choose where they want to spend the value of their card. There are plenty of Australian retailers to choose from.

If you've received a Heritage Bank Smart eGift Card, you'll need to choose where you'd like to spend the money following these steps:

Step 1:

Check your inbox for your Heritage Bank Smart eGift Card

The email containing your Smart eGift Card will be sent from Prezzee on Heritage Bank’s behalf. Sometimes these emails get sent to your junk email, so make sure to check your junk folder if you haven't received your card.

Step 2:

Open your Smart eGift Card by clicking the link in the email or scanning the QR code

A page will display which has your Heritage Bank Smart eGift Card. To use your Smart eGift Card, you'll need to swap the amount for a retailer gift card of your choice. The Smart eGift Card expires 3 years after the date of issue.

Step 3: 

Click ‘Swap it Now’

Step 4: 

Select retailer gift card & value

Here you can select a retailer eGift card and the amount you would like to spend. Once the gift card and value has been selected, click ‘Add Card’. 

TIP: You can swap your balance for gift cards from multiple retailers, so long as the total value redeemed does not exceed the Smart eGift Card value. For example, you can use a $75 Heritage Bank Smart eGift Card for a $25 Wish eGift Card and a $50 ebay eGift Card.

Step 5:

Confirm your selection

Please ensure you understand the conditions of the retailer’s gift card before confirming. When ready, select ‘Confirm Swap’ then click ‘View gift card’ in the following screen.

Step 6:

View retailer’s gift card 

Click ‘View card’ next to the retailer to access the details and to use the gift card.

Here you have the option to:

• View the retailer gift card number and barcode to spend online or in store;
• Save your gift card to your digital wallet; or
• Download and print your gift card.

Happy shopping!

Heritage Credits gift cards are issued by other companies, like Myer, that you have chosen to redeem your reward points on. Some of these gift cards will require activation before you can spend on the card. You will require access to Heritage Online to activate your card. If you do not have access to Heritage Online contact us 24/7.

Step 1:  Login to Heritage Online on your desktop or mobile browser. Go to the 'Settings' menu and select 'Rewarding You'

Step 2:  Go to the 'Rewards Account' menu on the top of your screen. Select 'Gift Card Activation'.

Step 3:  Enter your gift card details and press the 'Submit' button to activate your card. Once activated, you can use and enjoy your Heritage Gift Card. Happy shopping!

Cash Passport

For information about your Heritage Cash Passport or Access Prepaid, a multi-currency prepaid MasterCard, visit our Platinum Multi Currency Cash Passport page. These cards are activated automatically when purchased and are ready to use within 2 business hours. 

Other Prepaid Gift Cards

Heritage is the 'issuer' of a wide range of Visa Prepaid cards on behalf of Prepaid Partners. These cards are generally branded with the partners artwork, but say "Issued by Heritage Bank" on the back of the card. 

For all enquiries on these cards, please contact the company that you received the gift card from to resolve the issue, rather than Heritage Bank. If you've been unable to resolve your issue, you can contact Heritage on 13 14 22 or email our Prepaid team