Phishing scams impersonating Heritage Bank

Scam phishing text messages and emails impersonating Heritage Bank are currently doing the rounds.

16 May 2022

Scam phishing text messages and emails impersonating Heritage Bank are currently doing the rounds.

The text messages and emails use Heritage Bank branding and states that you need to verify your account and personal details.

The messages will ask you to click on a link that will take you to website to confirm your personal details.

These phishing messages are designed to capture personal information such as your Heritage member number, passwords and contact information. They may also download malware onto your device.

If you unsuspectingly click on the link, and share information or download you are at risk of having your personal information stolen and having your Heritage Online account accessed by unauthorised persons.

Examples of the fake website are included below.


  • If you think you have visited a fake website and provided sensitive information, change ALL your Heritage Online passwords and call us immediately on 13 14 22. 
  • Always check you are visiting the legitimate Heritage Bank website at 
  • Be wary of unsolicited emails and text messages containing links or attachments. Do not click on any links or share any personal information
  • Heritage emails may contain links, however these will never lead you to a website that requires you to input personal details. 
  • While Heritage may send information, or confirm receipt of items, by email, we will NEVER send requests for you to share personal security details such as your PIN, CCV number, internet banking passwords or credit card details. 
  • ALWAYS check the authenticity of any unsolicited call, email or message.  You can confirm if the communication is genuine by calling Heritage Bank directly on 13 14 22 or emailing 

More online security tips from Heritage are available here.

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