Internet banking help centre
Getting started
Getting started with internet and mobile banking at Heritage is easy. We call our internet banking 'Heritage Online'. That's because you can access it online anytime on your desktop computer or mobile internet browser. You can also use our Mobile Banking App to bank on the go.
If you haven't already, you'll need to register for Heritage Online to login for the first time. To register, simply call us on 13 14 22 or visit your local branch.
On this page you'll find helpful guides on how to reset your password, update your details, request statements and transfer money.
Most popular help guides
How to reset my forgotten password
If you've forgotten your password we'll need to issue you with a new one. Contact our internet banking support line on 1300 722 767.
How do I view my interest year to date?
To view your interest year to date, login to Heritage Online, go to the Accounts menu and select View Interest Year to Date.
Update my address, phone number or email address
Update your contact details when logged into Heritage Online, over the phone or in person.
Daily transfer and BPAY® limits
You can view and decrease your daily transfer limits in Heritage Online. To increase your limits, contact us 24/7 on 13 14 22.
Quick how-to's
If you'd like to order an up-to-date statement on your saving or transaction account, you can do this in Heritage Online.
How to manage your scheduled transfers in Heritage Online.
How to transfer money
How to set my PIN
Mobile Banking App
Search for more help
- How to activate a card
- Cancel a card in Heritage Online
- Send money overseas
- Receive money from overseas
- Set up eStatements
- How do I activate online redraw?
- How to reset my forgotten password
- How to change an internet banking password
- How do I view my interest year to date?
- Search for a specific transaction
- View transactions for all my accounts
- View pending Visa transactions on my account
- Download or export transactions
- View more account information
- Daily transfer and BPAY® limits
- How to change my account nicknames
- Update my address, phone number or email address
- Edit my display settings
- Update my notifications settings
- View my Term Deposit details
- How to transfer money
- What is Pay Anyone?
- How to manage my scheduled transfers
- How to manage my Heritage and interbank payees
- Pay BPAY Bills®
- Manage BPAY billers
- Manage scheduled BPAY
- BPAY View terms & conditions
- How to upload a batch payments for business
- How to review a batch payment for business
- How to authorise a batch payment for business
- How to delete a batch payment for business
- Open an account as an existing member
- View SMS and email history
- Open a Term Deposit
- View online login and activity history
- Set up SMS Security
- System requirements and browser settings
- How to login for the first time
- How to logout of Heritage Online
- How do I link or view my other memberships?
- Heritage Credits (Rewarding You)