Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details.
We may collect the following types of personal information from you:
In certain circumstances where it is necessary to do so, we may also collect your sensitive information, which includes information about your health, ethnicity, religion or membership of a professional or trade association. Unless we are otherwise permitted or required by law, we will only collect your sensitive information with your consent.
We may collect, hold, use, process and disclose your personal information for the following purposes:
We and/or our carefully selected community partners may send you direct marketing communications and information about our grant application process, community causes and initiatives, fundraising activities, donations and other services. This may take the form of emails, SMS, mail or other forms of communication, and will be in accordance with the Spam Act 2003 (Cth) and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (eg: an unsubscribe link provided in an email communication).
Disclosure of personal information outside Australia
Your personal information may be sent outside Australia where, for example:
We will not send your personal information outside Australia unless it is authorised by law and we are satisfied that the recipient of the personal information has adequate data protection arrangements in place. Overseas organisations may be required to disclose information we share with them under a foreign law. In those instances, we will not be responsible for that disclosure.
The countries to which we are likely to disclose your personal information include New Zealand, Singapore, India, China, United Kingdom, Japan, France, Philippines, Canada, Germany, the Netherlands and the US.
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as from unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information at all times.
You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take, which could include contacting the Office of the Australian Information Commissioner using the details set out below.
Post: Foundation Administrator
Heritage Bank Charitable Foundation
Level 6, 400 Ruthven Street
Toowoomba QLD 4350
Phone: 13 14 22
If you are not satisfied with the way that we handle your complaint or enquiry, you may contact the Office of the Australian Information Commissioner using the details set out below:
Post: Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Further information about Heritage Bank Limited's privacy practices is available here.