General HOVA FAQs

HOVA was a limited time campaign and is no longer available for sale.

Does HOVA have an expiry date?

Yes it does. Each HOVA is issued with a 3 year expiry date. The specific expiry date for your HOVA is noted on the letter included in the pack with your HOVA device. 

HOVA was a limited time campaign and is no longer available for sale. 

What can I do if my HOVA band stops working?

Call our Contact Centre on 13 14 22 and our staff can help you troubleshoot the issue. The HOVA was a limited production device and was removed from sale on 31 January 2022.

If our staff are unable to resolve the issue, we will be unable to issue you with a replacement HOVA. If you like the convenience of accessing your money on the go, there are heaps of alternative ways to pay with Heritage.

What if my HOVA is lost or stolen?

If your HOVA is lost or stolen, you can immediately lock it through the Heritage Mobile Banking App.

You can also cancel it through the App, however please be aware that HOVA was removed from sale on 31 January 2022 and replacements are no longer available.

That means if you break, damage or lose your HOVA, we are unable to issue a replacement.

Is there a warranty on the HOVA band?

No. If your HOVA breaks or malfunctions during the limited time campaign, we are unable to issue a replacement.

Are there any transaction fees for using HOVA?

These transactions use the “Credit” selection automatically and in this case, Heritage will not charge a transaction fee. Refer to our Fees and Limits Guide for detailed information.

HOVA was a limited time campaign and is no longer available for sale. 

Can I use HOVA for transactions over $100?

Yes, as long as you’ve set a PIN. You can set one up inside Heritage Online. Simply log into Heritage Online and under the Services menu, click on Change Pin on Card then select the Card number from the drop down options for your HOVA. If you need assistance with this, or prefer to set it up over the phone, please call us on 13 14 22.

HOVA was a limited time campaign and is no longer available for sale. 

Can someone else use my band?

Same as any Visa product, this device should only be used by the person the device has been issued to. If you notice any unauthorised transactions, lock your HOVA in your Mobile Banking App and contact Heritage immediately. 

HOVA was a limited time campaign and is no longer available for sale. 

Is HOVA secure?

Your HOVA is backed by Visa's Zero Liability Policy# and is as secure as any other Visa chip card. Visa's Zero Liability Policy# covers Australian and New Zealand issued cards and does not apply to ATM transactions, transactions not processed by Visa or certain commercial and card transactions. 

HOVA was a limited time campaign and is no longer available for sale. 

Is there a daily limit for spending with HOVA?

The HOVA has a $10,000 domestic and $3,000 international daily limit, like a normal Visa Debit card. 

HOVA was a limited time campaign and is no longer available for sale. 

Does HOVA have terms and conditions?

The HOVA and its use are governed by the Guide to Heritage Deposit Products. Use of the band indicates acceptance of the terms and conditions outlined in the guide under the Cards section. You can obtain a copy of the guides at heritage.com.au/brochures

HOVA was a limited time campaign and is no longer available for sale. 

How does HOVA work?

HOVA uses the same contactless payment technology as Visa debit cards, with a chip securely inserted inside. Simply hold your HOVA within four centimetres of the contactless terminal for more than half a second to trigger payment. HOVA can be used wherever Visa payWave is accepted, in Australia or overseas, and is backed by Visa’s Zero Liability Policy#. Transactions over $100 require a PIN.

HOVA was a limited time campaign and is no longer available for sale. 

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