Apple Pay

Apple Pay with Heritage, now with eftpos.

Giving you more choices to make quick, easy, contactless payments.

Heritage Bank Apple Pay

Easy Apple PayEasy

Apple Pay is easy to use with the devices you use everyday - your iPhone, Apple Watch, iPad, and Mac.

Fast Apple PayFast

With Apple Pay, there's no delay, or looking for cards and wallets.  There's no touch-and-go, when you tap and pay.

Secure Apple PaySecure

Paying with Apple Pay is secure and private, as your card details are not stored on your device, or handed over at the point of sale.

Adding your card to Apple Pay

Add Apple Pay in the Mobile Banking App

Heritage Mobile Banking App

iPhone

1 /
Login to the Heritage Mobile Banking App. Tap "Manage Cards" and select the card you'd like to add.
2 /
Tap "Add to Apple Wallet" and follow the prompts.

Apple Pay Wallet Icon

Apple Watch

1 /
Open the Watch App on your iPhone and tap "Wallet & Apple Pay".
2 /
Then tap "Add Credit or Debit Card" and follow the prompts.

How to use Apple Pay

Paying in stores

Quickly pay in store using your iPhone or Apple Watch.

iPhone Face ID

Double click on the side button, glance at your screen, then hold your iPhone near the reader.

iPhone Touch ID

Hold your iPhone near the reader with your finger on Touch ID.

Apple Watch

Double click the side button and hold your Apple Watch up to the reader.

How to change the payment network

When you add your Heritage card to Apple Pay, the card will be defaulted to the Visa network for payments with Apple Pay.

iPhone

To change the payment network on iPhone, open the Wallet app, tap on your Heritage card, tap the more button , choose the network.

Apple Watch

To change the payment network on Apple Watch, double-click the side button and select your Heritage card, tap your card, choose the network.

Where to use Apple Pay

Apple Pay can be used anywhere you can tap and pay or anywhere you can see this symbol. 
 Paywave Symbol

Paying online or in apps

Apple Pay is the easier, safer way to pay in stores, in selected apps and on participating websites with your iPhone, Apple Watch, iPad, and Mac.

You can quickly check out using the devices you carry every day.

Apple Pay is also the safer and faster way to pay on participating websites and in selected apps because you no longer have to create an account or fill out lengthy forms.

Need some help?

Frequently Asked Questions

What should I do if my card is lost or stolen?

If your Heritage Visa Debit or Credit Card is lost or stolen you’ll need to report this to Heritage as soon as possible so that we can cancel your card.

 Follow our steps to report a lost, stolen or damaged card using your Heritage Mobile Banking App. If you do not have the Heritage Mobile Banking App, you can cancel your card in Heritage Online or contact us for assistance. 

Once you report your card as lost or stolen, you will no longer be able to use your physical card. 

If your card has been loaded onto a digital wallet, online store or subscription service which is linked to your card credentials, you will still be able to make transactions and your card details will automatically be updated when you activate your new card.  To cancel these contact us on 13 14 22.

If you notice any unauthorised transactions, we can help you dispute a transaction.

How do I update my Heritage card in Apple Pay to include the eftpos payment network?

If you already use Apple Pay with Heritage, you'll need to update your Heritage card to include the eftpos payment network.

On iPhone

To update your Heritage card on a compatible iPhone:

Step 1: Remove your card from Apple Pay on your iPhone.

  • Open Wallet, tap your Heritage Bank card, tap the (...) button in the upper-right corner, then select "Remove This Card".

Step 2: Add your card back into Apple Pay on your iPhone.

  • Open the Wallet app, tap the (+) button in the upper-right corner and follow the prompts.
  • When prompted to add your card select "Add a Different Card". Add your card using the iPhone camera to capture the card information or by manually entering your card details.
  • Once your card is updated, you'll see the option to change your default payment method from Visa (CR) to eftpos (SAV).

On Apple Watch

To update your Heritage card on a compatible Apple Watch:

Step 1: Remove your card from Apple Pay on your Apple Watch.

  • Open the Watch app on your iPhone, go to the My Watch tab and select Wallet & Apple Pay, tap the card, then select "Remove This Card".

Step 2: Add your card back to Apple Pay on your Apple Watch.

  • Open the Apple Watch app on your iPhone, tap “Wallet & Apple Pay” tap “Add Card” and follow the prompts.
  • When prompted to add your card select "Add a Different Card". Add your card using the iPhone camera to capture the card information or by manually entering your card details.
  • Once your card is updated, you'll see the option to change your default payment method from Visa (CR) to eftpos (SAV). 

About Card Verification

For security purposes, when a new card is added to Apple Pay we’ll ask you to complete a verification check before it can be used with Apple Pay. We’ll either:

  1. Send a one-time password to the mobile phone number you have registered with us.
  2. Ask you to call us on 13 14 22 and answer some security questions.
Other ways to bank
Other ways to bank

Mobile Banking App

Our Mobile Banking App gives you a convenient way to bank on the go, pay bills, manage your cards and much more. Download the App today.
Learn more

Heritage Online

Whether you're on the go, at the office or at home, Heritage Online lets you manage your accounts in one place, at a time that suits you. 
Learn more

Banking Branchless

No matter where you’re located, we have banking solutions to help you including 24/7 service, online account opening, Bank@Post and much more.  
Learn more

SMS and Email Alerts

SMS and Email Alerts makes it even easier to keep track of significant actions on your accounts. When one of your chosen Alerts is triggered, you'll receive real-time notification, to your mobile phone or inbox.
Learn more

Phone Banking

Run out of data or don't have a smartphone?  You can still check your balances and perform basic transactions from any phone, including landlines, with Heritage Access Line.
Learn more

We're here to help

Our Contact Centre is here to help you with internet banking, account troubleshooting, card management and lots more.

Call our internet banking support line on 1300 722 767 or tap here for live assistance.