Forgotten password help

Heritage Online Help Centre

Forgotten password

If you've forgotten your login password, or you are locked out of your account:

  1. Call us on 13 14 22 or visit your local branch.
  2. Get issued a temporary password.
  3. Login to Heritage Online on your desktop computer or mobile browser with the temporary password.
  4. Follow the prompts to set up a new password for your account. Make sure you log in within 7 days of receiving your temporary login password so that it does not expire.

Note: For your security, if your account is two-to-sign, two account holders will be required to complete and sign a form to reset your login password. Call us on 13 14 22  or visit your local branch for more information.

Password criteria

When you select your internet banking password/s, you can select passwords using the full keyboard character set, including upper and lower case characters, as well as special characters.

For security and convenience, make sure your new password:

  • Meets the security requirements as specified by Heritage;
  • Is something only you know;
  • Does not include birth dates or common sequential numbers; and
  • Extremely difficult for others to guess.

When you set a new password, it will need to be:

  • At least 8 characters
  • At least one UPPER case character
  • At least one lower case character
  • At least one number
Note: You should change your passwords immediately if you suspect that anyone else may know it. Read our tips on keeping your password and pin secure.
How to change an internet banking password

If you know your current password and would like to change it, here's how.

Women with coffee on phone in cafe
Internet banking help centre

Learn how to get started with internet banking, manage your details, view statements, transfer money and manage your passwords. 

Set up SMS Security
SMS Security is a convenient, free service that provides a second level of authentication for certain internet banking transactions, including adding a new payee.