At Heritage, we’re committed to protecting you from fraud. Our Fraud Management and Information Security Teams are constantly updating our processes and technologies to keep you safe. Here’s more information about how we protect you from fraud, some tips on how you can protect yourself, and updates on some recent fraud examples.
If you suspect any unusual activity has occurred while using Heritage On-Line Internet banking or other services, please call the Heritage Bank Contact Centre on 13 14 22, or send an email to our Fraud Team at firstname.lastname@example.org with details of what has happened.
Encryption means converting information into a form that unauthorised parties cannot easily interpret, thereby protecting its confidentiality. Heritage On-Line uses Transport Layer Security (TLS) communications encryption to secure all information transferred between Heritage and our customers over the internet.
Among the ways we protect customers using Heritage On-Line are:
Heritage Mobile Banking is designed to be quick and easy to use on a wide variety of mobile devices. Because these devices have smaller screens, Heritage Mobile Banking has fewer features but still uses many of the same security features as our regular internet banking site. Your funds are also protected in the same way as offered by Heritage On-Line internet banking.The same daily limits for transfers and BPAY that customers establish for their Heritage On-Line Internet banking will apply when they are using Heritage Mobile Banking. Also, they will receive the same confirmation and alert email or SMS as they would for Heritage On-Line internet banking.
Among the ways Heritage protects customers using traditional banking systems are:
* Based on a $150,000 loan over 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.