If you suspect any unusual activity has occurred while using Heritage On-Line Internet banking or other services, please call the Heritage Bank Contact Centre on 13 14 22, or send an email to our Fraud Team at firstname.lastname@example.org with details of what has happened.
Please click on a question to view the answer.
The following are official Australian Web sites with more information about fraud:
If you believe your computer may have been compromised:
Any claims resulting from such activity will be assessed on the details of each individual incident.
The Heritage Fraud team monitors unusual transactions on our customer’s accounts. If you let us know that you will be overseas, we will be in a better position to determine if you are likely to be doing a transaction in a foreign country. Before leaving on your trip:
To help protect from card fraud, Heritage suggests its customers consider the following:
* Based on a $150,000 loan over 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.