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eStatements

With eStatements, you can receive your statements online through internet banking rather than in the post. Simply register online in internet banking from the Services menu and nominate your accounts. We'll send you an email when your statement is ready to view. It's a great way to reduce paper usage and impact on the environment.

  • You must be registered for internet banking to receive eStatements
  • Nominate individual accounts
  • Accounts registered for eStatements will no longer receive a paper statement
  • You can view, print and save your eStatements
  • eStatements are presented as a convenient PDF file

Some things you need to know:

  • Once you register an account for eStatements, you will no longer receive a paper statement for the account
  • You will need to provide a valid email address, which must be regularly checked so we can tell you when your statement is ready and provide you with information from time to time
  • We may remove accounts from being viewable through eStatements. If this happens, paper statements will resume for those accounts.
  • You may enable or disable accounts for eStatements at any time using the preferences section in Heritage on-line, completing this form (pdf, 1MB) or by calling 13 14 22
  • Some accounts are not eligible for eStatements
  • Due to legislative requirements, loan, line of credit and credit card accounts for multiple parties require written consent to receive eStatements only. You can complete an authorisation form here (pdf, 1MB).
  • If you register an eligible passbook account for eStatements, you will no longer be able to use your passbook. eStatements replace your passbook. (See our Financial Services Guide prior to proceeding)

* Based on a $150,000 loan over 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.