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Heritage support for people affected by Queensland floods

Heritage has put in place a range of measures to assist people affected by Queensland’s devastating floods.

  • Heritage understands that the floods may cause financial difficulties for people who have been affected. Heritage has in place an ongoing hardship policy that can help members in such a position. Members who are struggling financially as a result of the floods are urged to contact 1800 222 030 during business hours to discuss their situation.
  • Heritage members with insurance through Allianz should contact 1300 555 030 for information about any potential claims. We encourage members who have suffered a loss to submit a claim as the insurer will take into account all of the circumstances of the particular incident when assessing each claim.
  • All Heritage branches affected by flooding have now reopened, apart from Bellbowrie Community Branch, which is in a shopping centre so badly affected by the floods that it is closed indefinitely. Members who previously used Bellbowrie Branch are advised to consider using Karalee, Mt Ommaney or Indooroopilly branches.
  • All Heritage mini-branches affected by floods have re-opened, except at Fairfield.
  • Heritage has donated $100,000 to the Premier’s Flood Appeal and has urged those who have escaped flood damage to dig deep and also make a contribution.
  • Heritage has also donated an additional $30,000 in grants to two flood recovery appeals in the Toowoomba region - $15,000 to the Grantham Flood Support appeal and a further $15,000 to the Toowoomba Disaster Appeal set up by the Toowoomba Chamber of Commerce and Industry.

Donations can be made to the Premier’s Flood Appeal on 1800 173 349 or online at

The Toowoomba Chamber of Commerce has set up an account with Heritage for people wishing to make donations to their flood recovery appeal. If you want to donate, the account name is “Toowoomba Disaster Appeal“ and the account number is 12334677, BSB: 638-010.

* Based on a $150,000 loan over 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.