Heritage tops Queensland for banking satisfaction

24 June 2016

It’s official – Heritage Bank has the most satisfied customers of any bank in Queensland.

Heritage leads Queensland’s banks with a 93.9% customer satisfaction rating in the latest Roy Morgan Research Consumer Banking Satisfaction Survey*. Heritage’s high customer rating is up 2.6 percentage points from last year, helping the bank to maintain the number one spot in Queensland ahead of CUA (89.9%), Suncorp Bank (85.7%), Bank of Queensland (83.7%) and the big four.

Heritage Bank CEO Peter Lock said, “We are thrilled and humbled to rate so highly with our customers.

“We’re always looking to improve our services to meet the diverse banking needs of the community so it’s fantastic to see we are heading in the right direction.”

Mr Lock said Heritage would continue to focus on putting people first and delivering outstanding financial experiences.

“As Australia’s largest customer owned bank, we take immense pride in aiming give to our customers the best experience we possibly can – across everything we do.

“What motivates us isn’t how much profit we can make. It’s about helping people and making things possible for our customers and the community.”


*Roy Morgan Research Consumer Banking Satisfaction, 6 months to May 2016.

* Based on a $150,000 loan over 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.