New approach to communications

We’ve changed the way we communicate with customers on some matters to do with their accounts.

We’re using a new approach to let people know if their account has been overdrawn, if scheduled payments weren’t made, or if we’ve had to sweep funds from another account to make a payment.

In the past, we’ve sent out letters in the mail about this.

Now, we’ll be emailing letters as our first preference, or sending customers an SMS alert about what’s happened.

So don’t be alarmed if you receive an email or SMS from Heritage about this type of thing - it’s all about getting information to you more quickly and easily.


* Based on a $150,000 loan over 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.