Heritage Bank wins national customer satisfaction award

Heritage Bank has outperformed a competitive line-up of Australian banks to top the nation in customer satisfaction ratings released today.

Canstar Blue has announced Heritage as the winner of the 2014 Challenger Bank award for the most satisfied customers.

Canstar Blue Head of Research Product and Strategy Steve Mickenbecker presented the award to Heritage Bank CEO Mr John Minz in Toowoomba.

The results are based on an annual survey of almost 1500 people around Australia carried out in February this year.

Heritage outscored Bendigo Bank, BOQ, ING Direct, ME Bank, St George, Suncorp, UBank, Teachers Mutual, BankSA, Bankwest, and HSBC to take out the award. The challenger bank category excludes the four major banks.

Heritage Bank received five star ratings in 7 of the 8 criteria being judged - overall satisfaction, branch service, call centre service, internet banking, product range, inquiry resolution and mobile banking.

The next best competitor received just one five star rating in one category.

CEO Mr John Minz said: “Winning this national award for customer satisfaction is gratifying and reflects the emphasis we place on delivering a range of benefits that our customers really value.

“As Australia’s largest customer-owned bank, our whole focus is on providing the best banking experience for our customers.

“We aim to give a total package of products, service and price that delights our customers and gives them great value.

“Our People first philosophy is what makes us so popular with customers and rate so well compared to our competitors.”

* Home loan comparison rate based on a $150,000 loan over 25 years.  Fixed loan comparison rate applies only for loans with an LVR of 80% or less and a loan amount of $150,000 to $249,999.  WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.

Interest rates are on a per annum basis. Rates are correct as stated and subject to change without notice. Rates shown are for new loans and do not apply to switches or internal refinances.

Home Advantage Variable rates include discounts shown from the Standard Variable rate. Home Advantage Living Equity rates include discounts from the Living Equity rate. Discounts are based on total lending in the package. Discount Variable LVR rates are for new lending and include discounts from the Discount Variable Loan Rate.  Discounts are not available in conjunction with any other interest rate discount or special offer. All fixed rates are fixed for the period stated and revert to the variable rate applying at expiration of the fixed term. To approved applicants only. Conditions, criteria and fees apply.

Loan to Value Ratio (LVR) is the loan amount divided by the value of your security property (determined by Heritage Bank at assessment), multiplied by 100. Owner Occupied loans have a maximum LVR of 95%, Investment loans have a maximum LVR of 80% and Living Equity has a maximum LVR of 80%. Heritage is not accepting any new investment applications until further notice.

This advice has been prepared without taking into account your objectives, financial situation or needs. Because of this you should, before acting on this information, consider its appropriateness having regard to your objectives, financial situation or needs.

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