Heritage Bank wins national customer satisfaction award

Heritage Bank has outperformed a competitive line-up of Australian banks to top the nation in customer satisfaction ratings released today.

Canstar Blue has announced Heritage as the winner of the 2014 Challenger Bank award for the most satisfied customers.

Canstar Blue Head of Research Product and Strategy Steve Mickenbecker presented the award to Heritage Bank CEO Mr John Minz in Toowoomba.

The results are based on an annual survey of almost 1500 people around Australia carried out in February this year.

Heritage outscored Bendigo Bank, BOQ, ING Direct, ME Bank, St George, Suncorp, UBank, Teachers Mutual, BankSA, Bankwest, and HSBC to take out the award. The challenger bank category excludes the four major banks.

Heritage Bank received five star ratings in 7 of the 8 criteria being judged - overall satisfaction, branch service, call centre service, internet banking, product range, inquiry resolution and mobile banking.

The next best competitor received just one five star rating in one category.

CEO Mr John Minz said: “Winning this national award for customer satisfaction is gratifying and reflects the emphasis we place on delivering a range of benefits that our customers really value.

“As Australia’s largest customer-owned bank, our whole focus is on providing the best banking experience for our customers.

“We aim to give a total package of products, service and price that delights our customers and gives them great value.

“Our People first philosophy is what makes us so popular with customers and rate so well compared to our competitors.”

* Based on a $150,000 loan over 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.