Heritage among nation’s Top 5 in Mozo People’s Choice Awards

Heritage Bank has been rated among the Top 5 banks and home loan providers in the country.

Heritage Bank was today announced as a winner of the Top 5 Bank and Top 5 Home Loans Provider awards in the 2012 Mozo People's Choice Awards, which are based on feedback from real customers from across the country.

Around 25,000 Australians rated their financial institution on the Mozo website during the last 12 months, scoring them on six criteria: overall satisfaction; price; features; customer service; convenience; and trust.

Mozo then aggregated each provider’s overall customer ratings in each category to determine the winners.

From the 200 financial institutions who were rated, Heritage Bank scored among the Top 5 ratings in both the Bank and the Home Loan Provder categories.

Heritage CEO John Minz said: “We are delighted to win these two Top 5 awards.

“They are based on the experiences and ratings of real-life customers, so to be judged so highly is extremely satisfying.

“As a customer-owned bank, our focus is on providing the best value and banking experience we can for our customers.

“To place so highly in the Mozo People’s Choice Awards shows that we are delivering on our People first approach.” Mr Rohan Gamble, Managing Director of Mozo, said: “We congratulate Heritage Bank for its outstanding performance in the 2012 Mozo People’s Choice Awards.

“Customers rated Heritage Bank one of Australia’s Top 5 Banks, awarding particularly high scores for customer service and trust. These results highlight the advantage of banking with mutual banks that put customers above profits.”

* Based on a $150,000 loan over 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.