Heritage’s scores highest customer satisfaction in Australia

Heritage Building Society has outshone all other financial institutions in Australia to record the country’s highest customer satisfaction rating in survey results just released by Roy Morgan Research.

Heritage scored a 90.9% customer satisfaction rating in the survey, which for the first time has included a section on the performance of individual credit unions and building societies.

Heritage’s satisfaction rating was the highest recorded of any institution – topping all other banks, credit unions and building societies across Australia.

The 90.9% rating was also significantly ahead of the average of all banks, which sat at just 75.8%.

The results are outlined in Roy Morgan Research’s Customer Satisfaction – “Consumer Banking in Australia” monthly report for December 2010.

CEO John Minz said the survey outcome clearly demonstrated that Heritage was delivering on its People first promise to its members.

“Topping the country for customer satisfaction is a well-deserved reward for the efforts we put into delivering fantastic service and products for our members,” Mr Minz said.

“Heritage exists to serve its members. When we talk about putting People first, that’s exactly what we do, whether by offering better interest rates, a wide range of products, longer opening hours or fairer fees.

“Our staff bring that customer focus to life in everything they do and the results speak for themselves.

“I am extremely proud to be part of an organisation that is so well regarded by its members.”

* Based on a $150,000 loan over 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.