Buildings and Contents Insurance

Protect your home inside and out from loss or damage caused by one or more of 11 insured events.  

Features
Get protection for your home buildings and your contents by combining buildings and contents covers on the one policy.

  • Save up to 10% on your first year’s premium when you purchase a new buildings or contents policy online1,4
  • 24/7 claims assistance
  • Combine your building and contents cover to receive up to 10% discount on your premiumt2,4
  • Pay by the month at no extra cost 6

Switch your insurance through us today and be rewarded

Buy new Heritage Bank Home and Contents, Landlord or Comprehensive Motor insurance by 9 July 2021 and you’ll get a $100 eGift card.

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Features and Benefits

The better you understand your policy, the easier it will be if you ever have to claim. Here is a limited summary of the benefits of a building and contents insurance policy. For full details, of the standard terms, conditions, limits and exclusions that apply please read the Product Disclosure Statement (PDS), any applicable supplementary PDS before making a decision to purchase the insurance. The Home Buildings and Home Contents Key Fact Sheets (KFS) also sets out some information about the cover. Select the cover to suit your needs.

Effective 22 February 2021.

Cover for the unexpected

Allianz offers protection for out of the ordinary but devastating events such as fire, storm and burglary.

Cover for storm damage

Rest easy, within the first 72 hours following a storm, Allianz provides cover for loss or damage caused by soil movement, landslide, mudslide or subsidence caused by a storm.

Making your buildings environmentally friendly

If your buildings are totally destroyed and need to be rebuilt, in addition to your buildings sum insured, Allianz will pay up to $5,000 (after deduction of any government or council rebates) to help you make the new buildings more environmentally friendly.

Alternative accommodation for you and your pets

If your building or contents are damaged by an insured event during the period of insurance to such an extent that you can’t live in your home building, Allianz will pay the additional costs for temporary accommodation for you up to 10% of the building or contents sum insured (as applicable) and up to $500 for temporary accommodation for your pets in a commercial boarding establishment.
Optional Covers

Apply to add any of these optional covers for an additional premium and greater cover.

Optional cover Description
Accidental damage  The accidental damage cover option helps protect you in the event of accidental unexpected mishaps that are caused unintentionally – giving you greater coverage for your home building and/or contents. 
Portable contents You can choose optional cover to protect your portable contents such as mobile phones, cameras and engagement rings in the event of theft or an accident at the insured address and when you take them out of your home, even when you are temporarily outside Australia for up to 120 continuous days in any period of insurance. Some portable contents must be specified as Listed Portable Contents with the full replacement value to be covered away from the home
Motor burnout The Motor burnout option covers you if an electrical current damages your household electrical motors. This cover is automatically included if you have taken optional Accidental Damage cover.
Flood cover Flood cover may be available as an optional cover added to your buildings and/or contents policy for an additional premium. A 72 hour exclusion period applies.
Domestic workers’ compensation cover Cover for a domestic worker (e.g. gardener or cleaner), if they are injured while working for you at the insured address. Only available in ACT, WA and TAS.
Policy Documents and Key Fact Sheets

We do not provide advice based on any consideration of your objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision please refer to the Heritage Bank Financial Services Guide, the relevant Home or Landlord Product Disclosure Statement (PDS), any applicable supplementary PDS and the Home Buildings, Home Contents, Landlords Buildings or Landlords Contents Key Fact Sheet/s (KFS) is also available for reference.

Home Insurance Calculators

It’s up to you to decide the sums insured, and the type and level of cover that you want to take out. People generally want enough insurance to cover the property’s estimated replacement value. If you don’t have enough cover, you could end up having to cover some of the costs yourself.

Remember, Allianz will only pay up to the amount of your loss or the sum insured, whichever is the lesser (subject to the policy terms and conditions) - so you should also be careful not to over insure. That's why we've provided these calculators. They work as guides to help you estimate the replacement value of your home building and contents.

FAQ's

What do I do if I need to make a buildings and/or contents insurance claim?

 Do what you reasonably can to prevent further loss, damage or liability. Tell the police as soon as reasonably possible about any malicious damage, theft, attempted theft, burglary or loss of insured property. Contact the Claims Call Centre on 1300 555 030 and advise the Claims Consultant of what has happened: the Claims Consultant will help you through the home and contents insurance claims process.

In order to be sure that you are covered under this policy you should always contact us for approval before you incur expenses you wish to claim. If you do not, we will pay for expenses incurred to the amount we would have authorised had you asked us first.

Am I covered for Flood?

Flood cover is an option on both Building and Contents in Home and Landlords policies. Please call us on 13 14 22 to find out whether you are eligible for Flood cover. For full details of terms, conditions, limits and exclusions of all our home insurance cover options, please refer to the relevant Product Disclosure Statement any supplementary PDS and Home Buildings or Home Contents Key Fact Sheets. 

I have changed the security on my property - do I need to let you know?

If you are altering the security on your property you should inform us as it may change the conditions of your home insurance. This may affect your premium.

You must tell Allianz as soon as reasonably possible if, during the period of insurance you remove or stop using any security devices that were specifically required by us. If you don’t provide this information as soon as reasonably possible, Allianz may refuse or reduce a claim under the policy to the extent we are prejudiced by the delay or the non-disclosure. 

You can also contact Allianz if you want to vary your policy during the period of insurance for any other reason, for example to increase your sums insured or to take out additional cover options that may be available. 

When Allianz receive this information, Allianz may:

  • propose changes to the terms and conditions of your policy
  • charge you a higher premium
  • cancel your policy if there is a change and we can’t reach an agreement with you on altered terms and conditions or premium; or we are no longer prepared to insure you because they has been a material change to the risk.
  • decide not to offer to renew your policy.

I'm about to install a new kitchen and renovate my bathroom - should I notify my insurer?

You should tell Allianz as soon as reasonably possible if during the period of insurance your building is in the course of construction or there are any alterations, additions, demolition, repairs to, or decorations of the buildings costing more than $75,000. If you don’t provide this information as soon as reasonably possible, Allianz may refuse or reduce a claim under the policy to the extent we are prejudiced by the delay or the non-disclosure

When Allianz receive this information, they may:
  • propose changes to the terms and conditions of your policy
  • charge you a higher premium
  • cancel your policy if there is a change and we can’t reach an agreement with you on altered terms and conditions or premium; or we are no longer prepared to insure you because there has been a material change to the risk.
  • decide not to offer to renew your policy

It is also important that you increase your sum insured to take into account any extensions or renovations to make sure you are adequately covered in the event of a home insurance claim.

I have commenced using my home for business purposes - should I notify my insurer?

You must tell Allianz immediately if, during the period of insurance you start using any part of your home building for business, trade or professional purposes (except for a home office). If you don’t, Allianz may not pay a claim in whole or in part under the policy to the extent permitted by law.

When Allianz receive this information, they may:

  • propose changes to the terms and conditions of your policy
  • propose to charge you a higher premium
  • cancel your policy if there is a change and we can’t reach an agreement with you on altered terms and conditions; or we are no longer prepared to insure you because there has been a material change to the risk
     

What do I do if I rent my home out to tenants?

If you’re renting all of your home out to tenants, cover is not available under a Home and Contents Insurance policy.

Cover is not available for these types of losses under our home and Contents Insurance. If you rent out part of your home while you live at the same address, please contact us so we can determine if you are eligible for this product.

Learn more about Landlords Insurance.

How much will I be covered for?

It’s up to you to decide the sums insured, and the type and level of cover that you want to take out. People generally want enough insurance to cover the property’s estimated replacement value. If you don’t have enough cover, you could end up having to cover some of the costs yourself.

Remember, Allianz will only pay up to the amount of your loss or the sum insured, whichever is the lesser - so you should also be careful not to over insure.

 

What if I need help choosing the right amount of cover?

To help you estimate the replacement value of your buildings and/or contents, you can use our Home Buildings and/or Home Contents replacement calculators.

I run a business from home, can I get cover?

You must tell us as soon as reasonably possible if, during the period of insurance you start using any part of your home building for business, trade or professional
purposes (except for a home office).

If you don’t provide this information as soon as reasonably possible, Allianz may refuse or reduce a claim under the policy to the extent we are prejudiced by the delay or the non-disclosure. 

When Allianz receive this information, Allianz may:

  • propose changes to the terms and conditions of your policy
  • propose to charge you a higher premium
  • cancel your policy if there is a change and we can’t reach an agreement with you on altered terms and conditions; or we are no longer prepared to insure you because there has been a material change to the risk

Which option do I need to cover my laptop, tablet, mobile phone or smart watch away from home?

You can cover laptops, tablets, mobile phones, smart watches and other wearable technology away from the home under the Portable Contents optional cover. These items must be specified on your policy as Listed Portable Contents to be covered under this option. Allianz will not cover cracked glass or screens where this is the only damage to the item.

Can I cover my bike and other sporting equipment away from home?

Yes you can cover these under the Portable Contents optional cover as Unlisted Portable Contents. However, these items will not be covered while they are being used.

How do I know if I have optional covers on my policy?

You can apply to add these options to your policy when you start or renew it (or during your period of insurance by contacting Heritage Bank on 13 14 22). If you’re not sure whether you have added these cover options, you can check your policy schedule.

Will I be covered if my drone is damaged or stolen within my home?

Drones and other remotely or autonomously piloted aircraft used for personal use are covered if lost or stolen within your property. They are not covered when in use, used for business or when they are not at the insured address.