eStatements

Dust-proof your statements

eStatements

With eStatements, you can receive your statements online through internet banking rather than in the post. It's a great way to reduce paper usage and impact on the environment. Plus, once you register you’ll be able to view previous statements on your accounts.

Get Started

Login to Heritage Online on a desktop or mobile browser and register for eStatements via the Services menu. Once registered we’ll send you an email each time your statement is ready to view.

Some things you need to know
Things you need to know
  • Once you register an account for eStatements, you will no longer receive a paper statement for the account.
  • You can enable or disable accounts for eStatements in the services menu of Heritage Online or by calling 13 14 22.
  • Due to legislative requirements, if you have a joint account with a loan or credit account you won't be able to nominate for eStatements online. Please complete and return our eStatement Application for Registration form to update your preferences.
  • You will need to provide a valid email address which must be regularly checked so we can tell you when your statement is ready and provide you with information from time to time. Please check your email is not full and your junk/ spam settings allow you to receive these email notifications.
  • We may remove accounts from being viewable through eStatements. If this happens, paper statements will resume for those accounts.
  • If you register an eligible passbook account for eStatements, you will no longer be able to use your passbook. eStatements replace your passbook. See our Guide to Heritage Deposit Products prior to proceeding.
FAQ's

How do I change my eStatement preferences?

You can enable or disable accounts for eStatements in the services menu of Heritage Online or by calling 13 14 22.

Due to legislative requirements, if you have a joint account with a loan or credit account you won't be able to nominate for eStatements online. Please complete and return our eStatement Application for Registration form to update your preferences.

What accounts can I register for eStatements?

At Heritage you can register most accounts for eStatements excluding investment deposit accounts such as Term Deposits and Farm Management Deposits. You can also choose to register an eligible passbook account but the eStatements will replace your passbook. 

Why can't I view or download my eStatements?

Members using Internet Explorer may experience problems when attempting to view and download eStatements. This issue is due to an option in the browser’s advanced settings that prevents encrypted pages from saving to disk. When this option is selected, any secure downloads will fail.

You can address this issue by making the following temporary change to your browser settings:

Click on “Tools” and select “Internet Options”. In the Internet Options window, select the “Advanced” tab and scroll down to the section on Security. Under this heading you will find the checkbox ‘Do not save encrypted pages to disk’. Ensure that this checkbox is not ticked when attempting to download your eStatement and click on the “OK” button.

uncheck "Do not save encrypted pages to disk"

 

For our minimum system requirements for using Heritage Online please view our System and Browser Requirements.