System Requirements and Browser Settings


P.C. MAC
Platforms
  • Windows 7
  • Windows Vista
  • Windows XP
  • OS X 10.4 or above
Browsers
  • Internet Explorer 8
  • Internet Explorer 7
  • Firefox 3.0 and above
  • Safari 3.0 and above
Minimum Settings
  • 128-bit Encryption
  • Session Cookies Enabled
  • JavaScript/Scripting Enabled
  • 128-bit Encryption
  • Session Cookies Enabled
  • JavaScript/Scripting Enabled

Heritage on-line does not officially support operating systems and browsers other than those listed above. Some Linux users have reported successful Heritage on-line operation using Firefox, Opera and other browsers, but Heritage does not provide technical advice or support for such systems.

Please Note that the majority of access problems experienced by members accessing Heritage on-line can be overcome by simply adding the Heritage websites to the list of Trusted sites in Microsoft Internet Explorer, with a default security setting of LOW.

Common Settings

Session Cookies

A session cookie is a cookie that is maintained only while you are accessing the site. It is not stored on your PC’s hard disk, and simply resides in memory for the duration of your Heritage on-line session. When you log out of Heritage on-line or close your browser, the cookie disappears. No private or financial information is stored in this cookie – it is simply used to maintain a single session between your browser and the Heritage on-line web server.

The Heritage on-line site requires a session cookie. You need to adjust your browser settings to at least allow session cookies. If you do not want to allow cookies in general, then most browsers allow you to enable cookies for particular sites only, while permitting you to still block them for all other sites. If you use Microsoft Internet Explorer, we suggest simply adding the Heritage sites to your List of Trusted Sites.

What is a cookie?

A cookie is a text string that is saved into a file on your computer and is used by websites so that they remember who you are. A cookie cannot search your computer or look in other files – it is simply a text file.

What is actually stored in the cookie?

Usually a cookie will contain a random set of characters that tells a website that your browser has visited that website before. Sometimes a cookie can contain personal information, but it only contains information that you have given to that website, and it is always encrypted.

Javascript

The Heritage on-line websites use Javascript, and you will therefore need this enabled when accessing these sites.

Pop-up Blockers

A pop-up blocker can block unwanted and often annoying windows and panels from displaying when you browse a website. However, sometimes links that you want to open can get blocked. If this happens when you are attempting to access Heritage-online or other parts of the website you may need to turn off your pop-up blocker temporarily or adjust your settings to allow the site to open pop-ups.

Microsoft Internet Explorer 7.0 and above:
Click on "Tools" and select "Internet Options". Select the "Privacy" tab in the options window and down in the "Pop-up Blocker" section you can turn off the Pop-up Blocker or access the related settings.

Microsoft Internet Explorer Trusted Sites

The majority of access problems experienced by members using Heritage on-line can be overcome by simply adding the Heritage websites to the List of Trusted Sites in Microsoft Internet Explorer with a default security setting of LOW. This will enable everything that is required for the Heritage websites such as scripting, session cookies etc., while still maintaining your other possibly HIGH security settings for the general "Internet" Zone for everyday surfing. You will still have a 128-bit encrypted SSL session when you connect to Heritage on-line.

To add the Heritage websites to your list of trusted sites:

Microsoft Internet Explorer 6.0:
Click on “Tools” and select "Internet Options". Select the "Security" tab in the options window and make sure you are in the "Trusted Sites" area by clicking on the Green Icon with the tick in it.

Check that the Security level for the "Trusted Sites Zone" is set to LOW. If it is not, then clicking on "Default Level" button will reset it to LOW for this "Trusted Site Zone" only.
Finally, click on the "Sites" button to allow you to add the address of the Heritage websites.

Type the following addresses in the 'Add this Web site to the zone:' box exactly as shown here:

Firstly, type
https://www.heritage.com.au
Click on "Add" and then type the following address:
https://online.hbs.net.au
Click on the "Add" button again. You do not need to check the “Require server verification..." checkbox. Click on the "OK" button.
Now when you access these Heritage sites, that status bar along the bottom of your Internet Explorer window should show that this is a "Trusted Site" that you are currently accessing.

Microsoft Internet Explorer 7.0:
Click on “Tools” and select "Internet Options". Select the "Security" tab in the options window and make sure you are in the "Trusted Sites" area by clicking on the Green Icon with the tick in it. Click on the "Sites" button to allow you to add the address of the Heritage websites.

Type the following addresses in the 'Add this Web site to the zone:' box exactly as shown here:

Firstly, type
https://www.heritage.com.au
Click on "Add" and then type the following address:
https://online.hbs.net.au
Click on the "Add" button again. You do not need to check the “Require server verification..." checkbox. Click on the "Close" button.

Firewalls

Some firewall programs block websites that contain animated components. The Heritage website http://www.heritage.com.au has built-in animated components. If you find that you cannot view the website, check your firewall program to ensure that animations are not blocked.

Firewalls can also be set to override your browser's Cookie and Javascript handling settings. Please make sure that your firewall is set to allow storage of "Per-Session" Cookies and the running of Javascript components.

NOTE: Some operating systems have in-built firewalls. If you don't have specific firewall software installed on your computer, please check your operating system for an in-built firewall. Check any access settings within the firewall, if you do have one in-built.

Browser Encryption

Encryption electronically scrambles the information between your computer and our servers to keep that information private and secure.

How do I check my browser's version and encryption level?
Refer to your browser "Help" for information on your browser's version and encryption level.

Microsoft Internet Explorer 6.0:
Select “Help” and then select “About Internet Explorer”. If the Cipher Strength is shown as a value lower than 128-bit, then you need to take steps to update this.

eStatements

Members using Internet Explorer 9 may experience problems when attempting to view and download eStatements. This issue is specific to version 9 and is due to an option in the browser’s advanced settings that prevents encrypted pages from saving to disk. When this option is selected, any secure downloads will fail.

You can address this issue by making the following temporary change to your browser settings:

Click on “Tools” and select “Internet Options”. In the Internet Options window, select the “Advanced” tab and scroll down to the section on Security. Under this heading you will find the checkbox ‘Do not save encrypted pages to disk’. Ensure that this checkbox is not ticked when attempting to download your eStatement and click on the “OK” button.

uncheck "Do not save encrypted pages to disk"

* Based on a $150,000 loan over 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.