If you find yourself in a situation where you need to dispute an unauthorised transaction, we are here to help.
How can I tell if a website is safe to use with my card?
There are heaps of ways to tell if a website is safe to use with your card. When in doubt, always do your research first. For our top tips, check out our article on on Ways to Bank Securely.
How do I find more about how to prevent being the target of fraud?
The following are official Australian Web sites with more information about fraud:
How do I know if I may have been a target of fraud or identity theft?
Fraud and identity theft come in many forms, so you need to be constantly vigilant about your financial account and personal information. In particular, we suggest that you:
If you believe you've fallen victim to identity theft,read our article on What to do if you are a victim of identity theft.
What can I do to minimise the risk of fraud with my card?
To help protect yourself from card fraud, read our article on Ways to Bank Securely which contains lots of tips and tricks.
If you believe your card has been compromised, please contact us.
What do I do if I think I may have been a target of identity theft?
If you suspect someone has stolen your identify, please read our help and guidance article on what do to if you're a victim of identity theft.
I think my computer has been hacked, what do I do and what does this mean for my accounts with Heritage?
If you believe your computer may have been compromised:
Any claims resulting from such activity will be assessed on the details of each individual incident.
You can also read our help and guidance article on Ways to Bank Securely for tips on keeping your computer safe in the future.
I’m about to travel overseas; do I need to tell Heritage?
The Heritage Fraud team monitors unusual transactions on our customer’s accounts. If you let us know that you will be overseas, we will be in a better position to determine if you are likely to be doing a transaction in a foreign country.
Before leaving on your trip:
Why does Heritage give me the option to input my password with a floating keyboard?