If you need to question or dispute an unknown, unauthorised or fraudulent transaction, we're here to help.
How can I tell if a website is safe to use with my card?
There are heaps of ways to tell if a website is safe to use with your card. When in doubt, always do your research first. For our top tips, check out our article on on Ways to Bank Securely.
How do I find more about how to prevent being the target of fraud?
The following are official Australian Web sites with more information about fraud:
How do I know if I may have been a target of fraud or identity theft?
Fraud and identity theft come in many forms, so you need to be constantly vigilant about your financial account and personal information. In particular, we suggest that you:
If you believe you've fallen victim to identity theft,read our article on What to do if you are a victim of identity theft.
What can I do to minimise the risk of fraud with my card?
To help protect yourself from card fraud, read our help and guidance article on Ways to Bank Securely.
If you believe your card details have been stolen or if you notice any fraudulent transactions on your account, please contact us.
What do I do if I fell for a scam?
If you suspect you've fallen for a scam please contact us immediately so we can put measures in place to protect your account. We can assist you to reset your Heritage Online password and check your account transactions.
If you suspect that your card has also been compromised, you can lock or cancel your Debit or Credit Cards in our Mobile Banking App immediately or we can cancel it for you over the phone.
What do I do if I think I may have been a target of identity theft?
If you suspect someone has stolen your identify, please read our help and guidance article on what do to if you're a victim of identity theft.
What do I do if I think my computer has been hacked?
If you believe your computer may have been compromised:
Any claims resulting from such activity will be assessed on the details of each individual incident.
You can also read our help and guidance article on Ways to Bank Securely for tips on keeping your computer safe in the future.
I’m about to travel overseas; do I need to tell Heritage?
The Heritage Fraud team monitors unusual transactions on our customer’s accounts. If you let us know that you will be overseas, we will be in a better position to determine if you are likely to be doing a transaction in a foreign country.
Before leaving on your trip: