Internet Banking Help Centre

Get started with internet banking, manage your details, view statements, transfer money and manage your passwords.

Manage my details

PayID FAQs
Frequently asked questions about PayID, how to get paid to your mobile number or email address and the New Payments Platform (NPP).
Transactions & Statements

Set up eStatements
Set up eStatements and view your statements online through internet banking. It's a great way to reduce paper usage and impact on the environment.
Transfer Money

Loan Redraw FAQs

Frequently asked questions and answers to explain loan redraw

Transfer money internationally
Send money overseas electronically to an overseas bank account in a specified currency with a Telegraphic Transfer.
Password Help
Internet Banking FAQs
Frequently asked questions and answers about internet banking with Heritage.
Mobile Banking FAQs

Frequently asked questions and answers about our Mobile Banking App.