Forgotten Password

How to reset your forgotten Heritage Online login, Pay Anyone or Authorisation password

Forgotten Password

Forgotten Login Password

Heritage Online will give you three attempts at entering your login password before locking your account. If you forget your login password, or you are locked out of your account:

  1. Call us on 13 14 22 or visit your local branch.
  2. Get issued a temporary password.
  3. Login to Heritage Online with the temporary password and follow the prompts to set up a new password for your account.

Make sure you login within 7 days of receiving your temporary login password so that it does not expire.

Please note: If your account is a two-to-sign account (personal or business), two account holders will be required to complete and sign a form to reset your login password. Call us on 13 14 22  or visit your local branch.

Forgotten Pay Anyone or Authorisation Password

Heritage Online will give you three attempts at entering your Pay Anyone or Authorisation password before temporarily locking this password. If you've unsuccessfully entered your password three times, it will need to be reset. To do so: 

  1. Call us on 13 14 22 or visit your local branch.
  2. Get issued a temporary authorisation or pay anyone password.
  3. Login to Heritage Online and follow the prompts to set up a new password for your account.

Don't forget to reset your new password within 7 days of it being issued so that it does not expire. 

Please note: If your account is a two-to-sign account (personal or business), two account holders will be required to complete and sign a form to reset your pay anyone or authorisation password. Call us on 13 14 22  or visit your local branch. 

Pay Anyone Alternative

SMS Security is an alternative Pay Anyone solution where you don't have to remember a Pay Anyone password. Each time you add a new payee, you'll receive a One Time Password (OTP) sent via SMS to your mobile device. Learn more.