Manage Contact Details

      

Updating your details will ensure your bank statements and important information about Heritage Bank makes it to you.

You may like to update your details in Heritage Online now following the instructions below. Alternatively, you can contact us 24/7 on 13 14 22 or visit your local branch


Update in Heritage Online Now

Please note to update your details in Heritage Online you must be registered for SMS Security so we can send you a one time verification password. 

Log in to Heritage Online and go to the Settings Menu. Click Manage Contact Details. 

Address Details
Change or update your residential and postal address. These changes do not take place immediately. Heritage staff receive your change request on the next business day and may contact you to confirm certain information.

Contact Phone Numbers
Update contact phone numbers including home, work and fax numbers.

Mobile Numbers
Update your mobile phone numbers. Changes made here impact how SMS Security works on Heritage Online. You must have at least one mobile number registered to use SMS Security. This change will take effect immediately. 

Email Address
Your email address is used by Heritage to send confirmation for any transactions that important or balance-altering transactions (e.g. transfers, card activation). 

Simply enter in your email address in the field provided. If you would like to enter in more than one address, separate them with commas (,). e.g. jsmith@xyz.com.au, joesmith@abc.com. 

Then, click Submit. This change will take effect immediately. 

Note: We will send confirmation of this change to both your new and old email addresses. This security precaution confirms any updates taking place, for peace of mind in the event you have not authorised any changes.