System Requirements and Browser Settings

Upgrading your browser is highly recommended to provide the best experience when using Heritage Online.

Newer browsers are often safer and offer security features such as warning you before you visit websites that have been reported as malicious.

This means that your online information - including your internet banking details - is safer when using an up-to-date browser.

Internet Browser The latest versions of the following browsers:
  • Google Chrome
  • Microsoft Edge
  • Internet explorer 11
  • Mozilla Firefox
Mobile Browser The latest versions of the following browsers:
  • Google Chrome
  • Apple Safari
Computer Operating System
  • Microsoft Windows 7
  • Microsoft Windows 8
  • Microsoft Windows 8.1
  • Microsoft Windows 10
  • Apple OS X 10.9 (Mavericks)
  • Apple OS X 10.10 (Yosemite)
  • Apple OS X 10.11 (El Capitan)
  • Apple mcOS 10.12 (Sierra)
Mobile Operating System
  • Android 4.4 (KitKat) or above
  • iOS 8 or above
Screen Resolution 320px to 2560px width
Minimum Settings
  • Session Cookies Enabled
  • JavaScript/Scripting Enabled

Heritage on-line does not officially support operating systems and browsers other than those listed above. Some Linux users have reported successful Heritage on-line operation using Firefox, Opera and other browsers, but Heritage does not provide technical advice or support for such systems.

Please Note that the majority of access problems experienced by members accessing Heritage on-line can be overcome by simply adding the Heritage websites to the list of Trusted sites in Microsoft Internet Explorer, with a default security setting of LOW.

Common Settings

Session Cookies

A session cookie is a cookie that is maintained only while you are accessing the site. It is not stored on your PC’s hard disk, and simply resides in memory for the duration of your Heritage on-line session. When you log out of Heritage on-line or close your browser, the cookie disappears. No private or financial information is stored in this cookie – it is simply used to maintain a single session between your browser and the Heritage on-line web server.

The Heritage on-line site requires a session cookie. You need to adjust your browser settings to at least allow session cookies. If you do not want to allow cookies in general, then most browsers allow you to enable cookies for particular sites only, while permitting you to still block them for all other sites. If you use Microsoft Internet Explorer, we suggest simply adding the Heritage sites to your List of Trusted Sites.

What is a cookie?

A cookie is a text string that is saved into a file on your computer and is used by websites so that they remember who you are. A cookie cannot search your computer or look in other files – it is simply a text file.

What is actually stored in the cookie?

Usually a cookie will contain a random set of characters that tells a website that your browser has visited that website before. Sometimes a cookie can contain personal information, but it only contains information that you have given to that website, and it is always encrypted.


The Heritage on-line websites use Javascript, and you will therefore need this enabled when accessing these sites.

Pop-up Blockers

A pop-up blocker can block unwanted and often annoying windows and panels from displaying when you browse a website. However, sometimes links that you want to open can get blocked. If this happens when you are attempting to access Heritage-online or other parts of the website you may need to turn off your pop-up blocker temporarily or adjust your settings to allow the site to open pop-ups.