Manage Contact Details

You may like to update your details in Heritage Online now. Alternatively, you can call your local branch or our Contact Centre on 13 14 22.


Update in Heritage Online Now

Accessible under the Settings Menu, labelled Manage Contact Details

Any member can view their contact details in Heritage Online but a you must be registered for SMS Security in order to update your contact details. This is a security precaution. Once registered for SMS Security you can change or update your contact details including address, phone numbers and email addresses.

Address Details
Change or update your residential and postal address.

Note: These changes do not take place immediately. Heritage staff receive your change request on the next business day and may contact you to confirm certain information.

Contact Phone Numbers
Update contact phone numbers including home, work and fax numbers.

Mobile Numbers
Update your mobile phone numbers. Changes made here impact how SMS Security works on Heritage Online. You must have at least one mobile number registered to use SMS Security.

Email Address
Your email address is used by Heritage to send confirmation for any transactions that important or balance-altering transactions (e.g. transfers, card activation).  Simply enter in your email address in the field provided. If you would like to enter in more than one address, separate them with commas (,). e.g. jsmith@xyz.com.au, joesmith@abc.com.  Then, click Submit. Your phone numbers and email addresses will be updated immediately.

Note: We will send confirmation of such a change to both your new and old email addresses. This security precaution confirms any updates taking place, for peace of mind in the event you have not authorised any changes.