Frequently Asked Questions
Why is my mobile number not appearing for SMS Security?
If you're an account holder and your number isn't appearing for SMS Security it could be that your details are not up to date with Heritage. Contact us to update your details 24/7.
If you're an authorised signatory your mobile number will not appear. Only parties to a membership registered for Internet Banking are able to register for SMS Security, this does not include authorised signatories to the account.
More help
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.