Frequently Asked Questions

How can I go back to Pay Anyone with a Password?

For security reasons, it is not possible to revert to Pay Anyone with a Password online. To be able to use a Pay Anyone password again requires a signature to protect your security and cannot be completed over the phone or online. You will either need to visit a branch in order to set up a Pay Anyone password or fax a letter to 07 4694 9782 requesting a Pay Anyone password.

It is also possible to simply disable SMS Banking via Heritage online, by proceeding to “Maintain Personal Settings” and un-checking the “SMS Banking Enabled” option. This will remove SMS Banking, including SMS Security.
More help