Send money overseas FAQs

There are two service options with different fees for sending money overseas with Heritage, online or in person/with a form.

^~ Intermediary banks may charge fees independently of Heritage Bank.

• Online international payments are available on a select range of transactions accounts, including our Simply Access transaction account. 
• A service fee will apply and is listed in our Fees and Limits Guide.
• You'll need to be registered for SMS Security to use this service.

Steps to send money overseas from your App

1. Login to the Mobile Banking App
2. Go to the main menu and select Transfer Money Internationally. You will be redirected securely to Heritage Online.
3. Request a quote to transfer money internationally.
   • You can select a saved payee here.
   • If you're adding a new payee, you'll need to provide detailed payment information including reference, the details of your payee and their bank details. You'll also be asked to provide a One Time Password (OTP) when setting up a new payee for security.
4. Review and confirm the payment details are correct.

ⓘ If all required information is not provided the Telegraphic Transfer may be delayed, incur additional fees or be rejected. By processing a Telegraphic Transfer you accept the terms displayed during the transaction process.


5. Review the verification information. 
6. Click Confirm Transfer. You'll be shown a successful transfer message once the transfer is complete. 

• Online international payments are available on a select range of transactions accounts, including our Simply Access transaction account. 
• A service fee will apply and is listed in our Fees and Limits Guide.
• You'll need to be registered for SMS Security to use this service.

Steps to send money overseas from Heritage Online

1. Login to Heritage Online on your desktop or mobile browser
2. Go to the Transfers menu then select Transfer Money Internationally
3. Request a quote to transfer money internationally.
   • You can select a saved payee here.
   • If you're adding a new payee, you'll need to provide detailed payment information including reference, the details of your payee and their bank details. You'll also be asked to provide a One Time Password (OTP) when setting up a new payee for security.
4. Review and confirm the payment details are correct.
   

ⓘ If all required information is not provided the Telegraphic Transfer may be delayed, incur additional fees or be rejected. By processing a Telegraphic Transfer you accept the terms displayed during the transaction process.


5. Review the verification information. 
6. Click Confirm Transfer. You'll be shown a successful transfer message once the transfer is complete. 

We can also send Telegraphic Transfers in a range of minor currencies.

To send money overseas using a Telegraphic Transfer, you will need to provide your residential address and the residential address for the receiver, as well as details of the account that the funds will be transferred to.

The details must be clearly communicated and 100% accurate. Any errors may increase the time taken for your payee to receive funds. In some situations Heritage or Convera may require additional information to complete your transfer.

Please provide:

• Beneficiary Bank Full Name
• Beneficiary Bank Full Address
• Account Number
• Beneficiary's Full Name
• Beneficiary's Residential Address
• Purpose (Reference)

You will also need to provide some additional information when sending a Telegraphic Transfer to the following countries: