You should call us immediately on 13 14 22 and we can assist you to suspend or delete your Heritage card/s.
Your payment information is not accessible without your fingerprint or Samsung Pay PIN.
For added security, the Samsung Find My Mobile service can remotely lock or erase your payment cards in Samsung Pay.*
If you are having issues with your Samsung Pay, check you are adding an active Heritage Visa Card that has the payWave symbol.
You will also need to be connected to the internet when adding a payment card.
If you have an international payment block on the card, this will also block the card from being loaded.
If you are unable to resolve your issue, call our Heritage Contact Centre on 13 14 22.
Tokenisation is an extra layer of security, developed by Visa, Mastercard and American Express.
It creates a unique set of numbers for each new transaction, so your real card number is never used from Samsung Pay. Your card number cannot be copied or skimmed at the time of your transaction.
Tokens are used to protect your card details and payment information which reduces the security risks that comes with plastic cards.
Information on internet banking services, regular transfers, password maintenance and managing your details.