Frequently Asked Questions

How do I activate my Heritage Prepaid Visa gift card?

If you received a Heritage Prepaid Visa Gift Card that looks like the below, you can activate this online at

Heritage Bank Prepaid Visa Gift Card

Step 1: Enter the 13 digit Proxy Number (PN) shown on the front of the card underneath the Card Name.

Step 2: Enter the 4 digit auth code that is detailed in the letter you received from Heritage Bank. If you've misplaced this code, contact Heritage Bank on 13 14 22.

Step 3: Enter the 3-digit CVV number found on the back of your card. 

If you received a different gift card, visit our Activate a card page for more information. 

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Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.