Frequently Asked Questions

If you received a Heritage Prepaid Visa Gift Card that looks like the below, you can activate this online at myaccount.universalgiftcard.com.au.

Step 1: Enter the 13 digit Proxy Number (PN) shown on the front of the card underneath the Card Name.

Step 2: Enter the 4 digit auth code that is detailed in the letter you received from Heritage Bank. If you've misplaced this code, contact Heritage Bank on 13 14 22.

Step 3: Enter the 3-digit CVV number found on the back of your card. 

If you received a different gift card, visit our Activate a card page for more information.